Privacy policy

Last updated: September 18, 2026

Holkie (“Holkie,” “we,” “our,” or “us”) operates this website and online store, including the products, services, features, and tools available through the website.

This Privacy Policy explains how we may collect, use, disclose, and protect personal information when you visit our website, place an order, contact us, or otherwise interact with our services.

1. Information We May Collect

Depending on how you interact with us, we may collect:

  • Name and contact information
  • Billing and shipping address
  • Email address and telephone number
  • Order details, products purchased, and transaction status
  • Information submitted through customer-service communications
  • Company or business information when provided for a business or wholesale order
  • Website, device, browser, and usage information
  • IP address and information collected through cookies or similar technologies

Payment information is processed by Shopify and/or third-party payment providers. We generally receive the transaction information needed to confirm and support an order, rather than storing complete payment card numbers.

2. How We Collect Information

We may collect information:

  • Directly from you when you place an order or contact us
  • Automatically when you browse or use our website
  • From Shopify, payment providers, shipping carriers, fulfillment partners, or other service providers
  • From marketplace platforms when you contact us about an order placed through those platforms

3. How We Use Personal Information

We may use personal information to:

  • Process, fulfill, and deliver orders
  • Provide customer service and respond to inquiries
  • Process refunds, replacements, exchanges, or other order resolutions
  • Communicate about orders, delivery, account activity, or service issues
  • Verify orders and help prevent fraud or unauthorized activity
  • Maintain, secure, and improve our website and services
  • Understand website usage and improve products and customer experience
  • Send marketing communications where permitted and where you have not opted out
  • Comply with legal obligations and protect our rights

4. How We Share Personal Information

We may share information with service providers and business partners that help us operate the store and provide services, including:

  • Shopify and related ecommerce services
  • Payment processors
  • Shipping carriers and logistics providers
  • Warehouses and fulfillment partners
  • Website, hosting, security, analytics, and technical service providers
  • Marketing or communication providers, where applicable

We may also disclose information when reasonably necessary to comply with law, respond to valid legal requests, prevent fraud or security problems, protect our rights, or complete a business transaction such as a merger or sale of assets.

5. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, and similar technologies to operate the website, remember preferences, maintain shopping-cart functionality, understand website performance, and support advertising or analytics where applicable.

You may adjust cookie settings through your browser or available consent tools. Disabling certain cookies may affect some website functions.

6. Shopify

Our store is hosted on Shopify. Shopify provides the ecommerce platform used to operate the store and process certain information connected with website visits, checkout, orders, and related services.

For more information about how Shopify handles personal information, please review Shopify’s Privacy Policy.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide services, complete transactions, maintain business and accounting records, resolve disputes, prevent fraud, enforce agreements, and comply with legal obligations.

8. Information Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information. However, no website, transmission method, or electronic storage system can be guaranteed to be completely secure.

9. International Processing

Because Holkie may use Shopify, payment providers, carriers, warehouses, and other service providers in different countries, personal information may be processed or stored outside the country where you live.

10. Children’s Information

Our website and services are not directed to children who are not legally permitted to use online shopping services. We do not knowingly collect personal information from children for the purpose of making unauthorized purchases.

11. Your Choices and Privacy Requests

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to request access, correction, deletion, restriction, or a copy of certain information.

You may also opt out of marketing emails by using the unsubscribe option in the message or by contacting us.

For questions about an order placed directly through the Holkie website, please contact:

order@holkie.com

We may need to verify your identity or request additional information before completing a privacy request.

12. Changes to This Privacy Policy

Holkie may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.