Refund policy

Last updated: September 18, 2026

At Holkie, we want every customer to have a fair and straightforward purchasing experience. If you have a problem with your order, please contact us so we can review the situation and determine the most appropriate solution.

1. Contact Information

For orders placed directly through the Holkie website, please contact: order@holkie.com

For orders placed through Amazon, or Walmart, please contact: service@holkie.com

Please include your order number, the product name, and a brief description of the issue. Photos or videos may be requested when necessary to help us review a product or delivery issue.

2. Quality-Related Issues

A quality-related issue may include an item that arrives damaged, defective, incorrect, or materially different from the product description.

Please contact us as soon as reasonably possible after delivery. After reviewing the order and the available information, Holkie may provide an appropriate solution, which may include a replacement, repair assistance, refund, or another reasonable resolution.

3. Non-Quality Issues

Before placing an order, customers are responsible for carefully confirming the product specifications, dimensions, mounting type, load capacity, quantity, compatibility, and other product information. If you are unsure whether a product is suitable for your application, please contact us before placing your order.

Non-quality issues include, but are not limited to, ordering the wrong size or quantity, selecting an incompatible product, changing your mind, or no longer needing the product.

Because our products may be fulfilled from different locations and international returns can be difficult and costly, returns or exchanges for non-quality reasons are generally not accepted.

In limited circumstances, Holkie may, at its discretion, offer a partial refund or another resolution based on the order details, product condition, usage, packaging, and other relevant circumstances. Any such exception must be approved by Holkie in writing and is not guaranteed.

4. Return Authorization

Do not send any item back without written authorization from Holkie. Return instructions are provided only after the request has been reviewed. Unauthorized returns may be delayed or may not be accepted.

5. Product Condition

When a return is approved, the product may need to be unused, uninstalled, and returned with its original accessories and packaging, depending on the circumstances of the order.

Products that show installation, misuse, damage, missing parts, or significant wear may qualify only for a partial refund or may not qualify for a refund, depending on the condition and applicable law.

Custom-made, special-order, modified, or specially sized products may be subject to different terms.

6. Refund Processing

When a refund is approved, it will generally be issued to the original payment method used for the order. Processing times may vary depending on the payment provider or financial institution.

Holkie is not responsible for delays caused by a payment provider after the refund has been submitted.

7. Marketplace Orders

Orders purchased through Amazon, or Walmart may also be subject to that marketplace’s return, refund, and buyer-protection rules. Customers should contact the marketplace seller-support channel or service@holkie.com for assistance.

8. Policy Changes

Holkie may update this Refund Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.