Shipping policy

Last updated: September 18, 2026

This Shipping Policy explains how Holkie processes and delivers orders placed through our website.

1. Order Processing

Orders are processed on business days. Processing time may vary depending on product availability, order verification, destination, fulfillment location, and the shipping method selected at checkout.

The estimated processing or delivery information shown on the product page or at checkout is an estimate and is not a guaranteed delivery date.

Orders may be shipped in separate packages when products are fulfilled from different locations.

2. Fulfillment Locations

Depending on inventory and destination, an order may be fulfilled from one of our warehouses, an international fulfillment location, or a partner fulfillment facility.

As a result, products in the same order may not always ship from the same location.

3. Shipping Methods and Carriers

Holkie may use different shipping carriers and transportation services depending on the destination, package size, availability, and service level selected.

The available shipping method and estimated delivery time will be displayed at checkout when available. Holkie may select or change the carrier when necessary to fulfill an order.

4. Tracking Information

When tracking information is available, it will be sent to the email address provided with the order.

Tracking information may take time to become active after the package leaves the fulfillment location. Carrier tracking may also remain unchanged for a period of time while a package is moving between facilities.

5. Delivery Estimates

Delivery estimates are provided by the carrier or calculated based on available shipping information. Delays may occur because of weather, customs processing, carrier operations, peak-season volume, address issues, transportation interruptions, or other circumstances outside Holkie’s direct control.

If your order appears to be delayed, please contact us with your order number so we can review the available tracking information.

6. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless these charges are specifically included at checkout, they may be collected by the carrier or local customs authority.

Holkie cannot guarantee that customs authorities will not delay, inspect, or refuse an international shipment.

7. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address.

Please contact us as soon as possible if you notice an address error. Once an order has been processed or shipped, we may not be able to change the address.

Address corrections, re-delivery, or reshipping may result in additional charges or delays.

8. Damaged, Missing, or Incorrect Deliveries

If a package arrives visibly damaged, contains an incorrect item, or appears to be missing an item, please contact us promptly with your order number and supporting photos when available.

Holkie will review the issue and work with the applicable fulfillment partner or carrier to determine the appropriate solution.

9. Undeliverable or Refused Packages

A package may be considered undeliverable if the address is incomplete, the recipient cannot be located, delivery is refused, or the package is not collected when required.

If a package is returned or cannot be delivered, please contact us. Additional delivery or reshipping charges may apply depending on the circumstances.

10. Shipping Support

For orders placed directly through the Holkie website, please contact: order@holkie.com

For orders placed through Amazon, or Walmart, please contact: service@holkie.com

11. Policy Changes

Holkie may update this Shipping Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.